NCLA

I presented a session on NCknows last week in Greenville for the NCLA conference. The presentation was an introduction to Libraryh3lp and the increasingly complex ways libraries can offer virtual reference through the State Library. There was lots of great discussion between librarians from several libraries offering various levels of VR, Tim Rogers from NC LIVE and Grant Pair from the State Library.

Some of the comments, and some of my recent experiences talking to libraries about Libraryh3lp indicate that larger libraries love it and have really taken advantage of it but smaller libraries across the state are feeling anxious about dedicating staff time. Especially during these times. There are solutions to this- probably the most obvious is some form of cooperative staffing- but that requires a coordinated critical mass of libraries to make the Libraryh3lp leap.