Thursday, December 31, 2009
Training?
Are you interested in a training in NCknows? Would you like to get more people at your library trained? Would you like an in-house demonstration of or training in Libraryh3lp? Let me know.
Monday, December 21, 2009
Libraryh3lp 2010
Curious about Libraryh3lp? See http://ncknows.org/lh3intro.html for more info.
If you are interested in Libraryh3lp, it's not too late to get it up and running before the new academic season. Contact me at phil at philblank dot net for more information.
If you are interested in Libraryh3lp, it's not too late to get it up and running before the new academic season. Contact me at phil at philblank dot net for more information.
Monday, December 7, 2009
Jessica's Choice
I applaud the QP Backup librarian in this transcript who proceeded to “truck on” even though the patron was willing to end the chat and search on her own. After a long day at the library, some librarians may have taken the out and called it a day. Instead, the librarian continued to offer the high school student alternatives for locating information on her topic. Even when she discovered the student had already used Google scholar, the librarian went on to ask for the search term she used and offered alternatives. She also volunteered to research database availability at local colleges for the student.
Some of you may read this transcript and conclude that this interaction was nothing special and the librarian was just doing her job, however, I think her responses showed initiative and expressed a genuine willingness to help the student. Sometimes, especially in chat and email, it’s difficult to convey support and eagerness to help, but the interaction in this transcript is a prime example of the value and quality of virtual reference service.
Patron:
19:54:14 2009/12/06 (GMT-5)
Chat Transcript: I am looking for info on women's roles ca 900 AD (time of historical Macbeth can Gruoch)
Librarian:
19:54:14 2009/12/06 (GMT-5)
Note: Patron's screen name:
Librarian At QP Backup:
19:56:10 2009/12/06 (GMT-5)
Librarian (24/7 Librarian)' has joined the session.
Librarian At QP Backup:
19:56:17 2009/12/06 (GMT-5)
hello
Librarian At QP Backup:
19:56:20 2009/12/06 (GMT-5)
My name is, and I'm a reference librarian with the QuestionPoint chat service. Your librarians have asked our librarians to staff this 24-hour service when they are unavailable. I'm reading your question right now to see how I can help you...
Patron:
19:56:39 2009/12/06 (GMT-5)
hi. thanks for your service
Librarian At QP Backup:
20:00:55 2009/12/06 (GMT-5)
is this for high school or college
Patron:
20:01:30 2009/12/06 (GMT-5)
high school
Patron:
20:01:44 2009/12/06 (GMT-5)
but it is an AP course
Librarian At QP Backup:
20:05:21 2009/12/06 (GMT-5)
do you have a library card
Patron:
20:06:05 2009/12/06 (GMT-5)
not with me. Why? is it necessary?
Librarian At QP Backup:
20:07:44 2009/12/06 (GMT-5)
because that will help you log into the databases
Patron:
20:08:45 2009/12/06 (GMT-5)
ohhh.... well in that case I don't. Not for the time being, at least
Librarian At QP Backup:
20:08:49 2009/12/06 (GMT-5)
ok
Librarian At QP Backup:
20:09:36 2009/12/06 (GMT-5)
databases are what teachers prefer to web pages
Patron:
20:10:14 2009/12/06 (GMT-5)
sorry
Librarian At QP Backup:
20:11:42 2009/12/06 (GMT-5)
http://www.bpcweb.net/dept/history/7models01/meagan/
Librarian At QP Backup:
20:11:48 2009/12/06 (GMT-5)
is something like this helpful
Patron:
20:12:10 2009/12/06 (GMT-5)
I was actually searching for a little earlier
Patron:
20:12:18 2009/12/06 (GMT-5)
900's or so
Librarian At QP Backup:
20:13:51 2009/12/06 (GMT-5)
I am not finding much on the dark ages
Librarian At QP Backup:
20:14:05 2009/12/06 (GMT-5)
which would be the earliest part of the dark ages
Librarian At QP Backup:
20:14:58 2009/12/06 (GMT-5)
earliest part of the middle ages
Librarian At QP Backup:
20:16:51 2009/12/06 (GMT-5)
does anybody in your house have a library card
Librarian At QP Backup:
20:17:32 2009/12/06 (GMT-5)
and when is this due
Patron:
20:18:46 2009/12/06 (GMT-5)
i've got a card
Librarian At QP Backup:
20:18:48 2009/12/06 (GMT-5)
http://www.medieval-spell.com/Roles-Of-Women-In-The-Middle-Ages.html
Librarian At QP Backup:
20:18:51 2009/12/06 (GMT-5)
ok
Librarian At QP Backup:
20:19:23 2009/12/06 (GMT-5)
http://www.plcmc.org/online/default.asp
Librarian At QP Backup:
20:19:29 2009/12/06 (GMT-5)
is that opening up
Patron:
20:19:42 2009/12/06 (GMT-5)
yes
Librarian At QP Backup:
20:20:03 2009/12/06 (GMT-5)
can you click on academic search premier
Librarian At QP Backup:
20:20:09 2009/12/06 (GMT-5)
and when you get to a search screen
Librarian At QP Backup:
20:20:12 2009/12/06 (GMT-5)
type
Librarian At QP Backup:
20:20:16 2009/12/06 (GMT-5)
women's roles
Librarian At QP Backup:
20:20:20 2009/12/06 (GMT-5)
tenth century
Patron:
20:22:58 2009/12/06 (GMT-5)
i'm not finding much of anything....
Librarian At QP Backup:
20:24:10 2009/12/06 (GMT-5)
can you try the same thing in general reference center gold
Patron:
20:25:50 2009/12/06 (GMT-5)
it says no results
Librarian At QP Backup:
20:27:33 2009/12/06 (GMT-5)
tenth century is pretty specific
Librarian At QP Backup:
20:27:42 2009/12/06 (GMT-5)
especially for the kind of detail that you want
Librarian At QP Backup:
20:27:50 2009/12/06 (GMT-5)
for an AP class
Patron:
20:28:43 2009/12/06 (GMT-5)
what do you suggest?
Librarian At QP Backup:
20:29:11 2009/12/06 (GMT-5)
when is this due
Patron:
20:29:51 2009/12/06 (GMT-5)
soon, right now I'm just searching for sources. I am in dire need of information
Librarian At QP Backup:
20:31:14 2009/12/06 (GMT-5)
the thing is
Librarian At QP Backup:
20:31:16 2009/12/06 (GMT-5)
for AP
Librarian At QP Backup:
20:31:30 2009/12/06 (GMT-5)
sometimes you end up needing to go to an academic library
Librarian At QP Backup:
20:31:33 2009/12/06 (GMT-5)
not always
Librarian At QP Backup:
20:31:47 2009/12/06 (GMT-5)
but if you need specific tenth century
Librarian At QP Backup:
20:32:00 2009/12/06 (GMT-5)
and it is not in your allround subject databases
Librarian At QP Backup:
20:32:07 2009/12/06 (GMT-5)
then it either means a trip to the library for books
Librarian At QP Backup:
20:32:23 2009/12/06 (GMT-5)
which may or may not be in a public library
Librarian At QP Backup:
20:32:32 2009/12/06 (GMT-5)
or it may mean an academic library
Librarian At QP Backup:
20:32:37 2009/12/06 (GMT-5)
I am finding middle ages
Librarian At QP Backup:
20:32:42 2009/12/06 (GMT-5)
but that is too general for you
Patron:
20:33:28 2009/12/06 (GMT-5)
okay, I guess I'll have to look more specifically later. Thank you for all of your help
Librarian At QP Backup:
20:33:33 2009/12/06 (GMT-5)
sorry about that
Librarian At QP Backup:
20:33:42 2009/12/06 (GMT-5)
we can look in google scholar for citations
Librarian At QP Backup:
20:33:55 2009/12/06 (GMT-5)
but they may mean going to an academic library to get the actual articles
Librarian At QP Backup:
20:33:58 2009/12/06 (GMT-5)
is the problem
Librarian At QP Backup:
20:34:02 2009/12/06 (GMT-5)
do you want to try that
Patron:
20:34:11 2009/12/06 (GMT-5)
i've already done the google scholar thing
Librarian At QP Backup:
20:34:29 2009/12/06 (GMT-5)
using what search terms
Patron:
20:35:14 2009/12/06 (GMT-5)
Women's roles in tenth century Europe
Librarian At QP Backup:
20:36:13 2009/12/06 (GMT-5)
did you try gender roles tenth century
Patron:
20:37:10 2009/12/06 (GMT-5)
as a search term?
Librarian At QP Backup:
20:37:14 2009/12/06 (GMT-5)
http://scholar.google.com/scholar?hl=en&q=%22gender+roles%22+%22tenth+century%22+europe&lr=lang_en&as_sdt=2000&as_ylo=&as_vis=0
Librarian At QP Backup:
20:39:27 2009/12/06 (GMT-5)
are those any better
Patron:
20:39:52 2009/12/06 (GMT-5)
a little. Well, I have to log off, but thank you so much for all of your help
Librarian At QP Backup:
20:40:07 2009/12/06 (GMT-5)
this is another search
Librarian At QP Backup:
20:40:09 2009/12/06 (GMT-5)
http://scholar.google.com/scholar?hl=en&q=%22women%27s+roles%22+%22tenth+century%22+europe&lr=lang_en&as_sdt=2000&as_ylo=&as_vis=0
Librarian At QP Backup:
20:41:25 2009/12/06 (GMT-5)
do you see how some of the search terms I put quotations around
Librarian At QP Backup:
20:41:34 2009/12/06 (GMT-5)
to further restrict the search?
Patron:
20:41:48 2009/12/06 (GMT-5)
yes, that is helpful
Librarian At QP Backup:
20:43:24 2009/12/06 (GMT-5)
good luck
Librarian At QP Backup:
20:43:27 2009/12/06 (GMT-5)
since you have to go
Librarian At QP Backup:
20:43:45 2009/12/06 (GMT-5)
I might try the history databases at an academic library if you have the opportunity
Librarian At QP Backup:
20:43:51 2009/12/06 (GMT-5)
what is the nearest college to you
Librarian At QP Backup:
20:43:58 2009/12/06 (GMT-5)
I can see what databases they have
Librarian At QP Backup:
20:52:50 2009/12/06 (GMT-5)
Since I have not heard from you, I am afraid we have been disconnected. I am going to close this chat. If you need further assistance, please do not hesitate to log in again. Thank you for using our service!
Librarian At QP Backup:
20:52:52 2009/12/06 (GMT-5)
Librarian ended chat session.
Librarian At QP Backup:
20:52:54 2009/12/06 (GMT-5)
Note: Set Resolution: Answered
This post submitted by Jessica O' Brien
Some of you may read this transcript and conclude that this interaction was nothing special and the librarian was just doing her job, however, I think her responses showed initiative and expressed a genuine willingness to help the student. Sometimes, especially in chat and email, it’s difficult to convey support and eagerness to help, but the interaction in this transcript is a prime example of the value and quality of virtual reference service.
Patron:
19:54:14 2009/12/06 (GMT-5)
Chat Transcript: I am looking for info on women's roles ca 900 AD (time of historical Macbeth can Gruoch)
Librarian:
19:54:14 2009/12/06 (GMT-5)
Note: Patron's screen name:
Librarian At QP Backup:
19:56:10 2009/12/06 (GMT-5)
Librarian (24/7 Librarian)' has joined the session.
Librarian At QP Backup:
19:56:17 2009/12/06 (GMT-5)
hello
Librarian At QP Backup:
19:56:20 2009/12/06 (GMT-5)
My name is, and I'm a reference librarian with the QuestionPoint chat service. Your librarians have asked our librarians to staff this 24-hour service when they are unavailable. I'm reading your question right now to see how I can help you...
Patron:
19:56:39 2009/12/06 (GMT-5)
hi. thanks for your service
Librarian At QP Backup:
20:00:55 2009/12/06 (GMT-5)
is this for high school or college
Patron:
20:01:30 2009/12/06 (GMT-5)
high school
Patron:
20:01:44 2009/12/06 (GMT-5)
but it is an AP course
Librarian At QP Backup:
20:05:21 2009/12/06 (GMT-5)
do you have a library card
Patron:
20:06:05 2009/12/06 (GMT-5)
not with me. Why? is it necessary?
Librarian At QP Backup:
20:07:44 2009/12/06 (GMT-5)
because that will help you log into the databases
Patron:
20:08:45 2009/12/06 (GMT-5)
ohhh.... well in that case I don't. Not for the time being, at least
Librarian At QP Backup:
20:08:49 2009/12/06 (GMT-5)
ok
Librarian At QP Backup:
20:09:36 2009/12/06 (GMT-5)
databases are what teachers prefer to web pages
Patron:
20:10:14 2009/12/06 (GMT-5)
sorry
Librarian At QP Backup:
20:11:42 2009/12/06 (GMT-5)
http://www.bpcweb.net/dept/history/7models01/meagan/
Librarian At QP Backup:
20:11:48 2009/12/06 (GMT-5)
is something like this helpful
Patron:
20:12:10 2009/12/06 (GMT-5)
I was actually searching for a little earlier
Patron:
20:12:18 2009/12/06 (GMT-5)
900's or so
Librarian At QP Backup:
20:13:51 2009/12/06 (GMT-5)
I am not finding much on the dark ages
Librarian At QP Backup:
20:14:05 2009/12/06 (GMT-5)
which would be the earliest part of the dark ages
Librarian At QP Backup:
20:14:58 2009/12/06 (GMT-5)
earliest part of the middle ages
Librarian At QP Backup:
20:16:51 2009/12/06 (GMT-5)
does anybody in your house have a library card
Librarian At QP Backup:
20:17:32 2009/12/06 (GMT-5)
and when is this due
Patron:
20:18:46 2009/12/06 (GMT-5)
i've got a card
Librarian At QP Backup:
20:18:48 2009/12/06 (GMT-5)
http://www.medieval-spell.com/Roles-Of-Women-In-The-Middle-Ages.html
Librarian At QP Backup:
20:18:51 2009/12/06 (GMT-5)
ok
Librarian At QP Backup:
20:19:23 2009/12/06 (GMT-5)
http://www.plcmc.org/online/default.asp
Librarian At QP Backup:
20:19:29 2009/12/06 (GMT-5)
is that opening up
Patron:
20:19:42 2009/12/06 (GMT-5)
yes
Librarian At QP Backup:
20:20:03 2009/12/06 (GMT-5)
can you click on academic search premier
Librarian At QP Backup:
20:20:09 2009/12/06 (GMT-5)
and when you get to a search screen
Librarian At QP Backup:
20:20:12 2009/12/06 (GMT-5)
type
Librarian At QP Backup:
20:20:16 2009/12/06 (GMT-5)
women's roles
Librarian At QP Backup:
20:20:20 2009/12/06 (GMT-5)
tenth century
Patron:
20:22:58 2009/12/06 (GMT-5)
i'm not finding much of anything....
Librarian At QP Backup:
20:24:10 2009/12/06 (GMT-5)
can you try the same thing in general reference center gold
Patron:
20:25:50 2009/12/06 (GMT-5)
it says no results
Librarian At QP Backup:
20:27:33 2009/12/06 (GMT-5)
tenth century is pretty specific
Librarian At QP Backup:
20:27:42 2009/12/06 (GMT-5)
especially for the kind of detail that you want
Librarian At QP Backup:
20:27:50 2009/12/06 (GMT-5)
for an AP class
Patron:
20:28:43 2009/12/06 (GMT-5)
what do you suggest?
Librarian At QP Backup:
20:29:11 2009/12/06 (GMT-5)
when is this due
Patron:
20:29:51 2009/12/06 (GMT-5)
soon, right now I'm just searching for sources. I am in dire need of information
Librarian At QP Backup:
20:31:14 2009/12/06 (GMT-5)
the thing is
Librarian At QP Backup:
20:31:16 2009/12/06 (GMT-5)
for AP
Librarian At QP Backup:
20:31:30 2009/12/06 (GMT-5)
sometimes you end up needing to go to an academic library
Librarian At QP Backup:
20:31:33 2009/12/06 (GMT-5)
not always
Librarian At QP Backup:
20:31:47 2009/12/06 (GMT-5)
but if you need specific tenth century
Librarian At QP Backup:
20:32:00 2009/12/06 (GMT-5)
and it is not in your allround subject databases
Librarian At QP Backup:
20:32:07 2009/12/06 (GMT-5)
then it either means a trip to the library for books
Librarian At QP Backup:
20:32:23 2009/12/06 (GMT-5)
which may or may not be in a public library
Librarian At QP Backup:
20:32:32 2009/12/06 (GMT-5)
or it may mean an academic library
Librarian At QP Backup:
20:32:37 2009/12/06 (GMT-5)
I am finding middle ages
Librarian At QP Backup:
20:32:42 2009/12/06 (GMT-5)
but that is too general for you
Patron:
20:33:28 2009/12/06 (GMT-5)
okay, I guess I'll have to look more specifically later. Thank you for all of your help
Librarian At QP Backup:
20:33:33 2009/12/06 (GMT-5)
sorry about that
Librarian At QP Backup:
20:33:42 2009/12/06 (GMT-5)
we can look in google scholar for citations
Librarian At QP Backup:
20:33:55 2009/12/06 (GMT-5)
but they may mean going to an academic library to get the actual articles
Librarian At QP Backup:
20:33:58 2009/12/06 (GMT-5)
is the problem
Librarian At QP Backup:
20:34:02 2009/12/06 (GMT-5)
do you want to try that
Patron:
20:34:11 2009/12/06 (GMT-5)
i've already done the google scholar thing
Librarian At QP Backup:
20:34:29 2009/12/06 (GMT-5)
using what search terms
Patron:
20:35:14 2009/12/06 (GMT-5)
Women's roles in tenth century Europe
Librarian At QP Backup:
20:36:13 2009/12/06 (GMT-5)
did you try gender roles tenth century
Patron:
20:37:10 2009/12/06 (GMT-5)
as a search term?
Librarian At QP Backup:
20:37:14 2009/12/06 (GMT-5)
http://scholar.google.com/scholar?hl=en&q=%22gender+roles%22+%22tenth+century%22+europe&lr=lang_en&as_sdt=2000&as_ylo=&as_vis=0
Librarian At QP Backup:
20:39:27 2009/12/06 (GMT-5)
are those any better
Patron:
20:39:52 2009/12/06 (GMT-5)
a little. Well, I have to log off, but thank you so much for all of your help
Librarian At QP Backup:
20:40:07 2009/12/06 (GMT-5)
this is another search
Librarian At QP Backup:
20:40:09 2009/12/06 (GMT-5)
http://scholar.google.com/scholar?hl=en&q=%22women%27s+roles%22+%22tenth+century%22+europe&lr=lang_en&as_sdt=2000&as_ylo=&as_vis=0
Librarian At QP Backup:
20:41:25 2009/12/06 (GMT-5)
do you see how some of the search terms I put quotations around
Librarian At QP Backup:
20:41:34 2009/12/06 (GMT-5)
to further restrict the search?
Patron:
20:41:48 2009/12/06 (GMT-5)
yes, that is helpful
Librarian At QP Backup:
20:43:24 2009/12/06 (GMT-5)
good luck
Librarian At QP Backup:
20:43:27 2009/12/06 (GMT-5)
since you have to go
Librarian At QP Backup:
20:43:45 2009/12/06 (GMT-5)
I might try the history databases at an academic library if you have the opportunity
Librarian At QP Backup:
20:43:51 2009/12/06 (GMT-5)
what is the nearest college to you
Librarian At QP Backup:
20:43:58 2009/12/06 (GMT-5)
I can see what databases they have
Librarian At QP Backup:
20:52:50 2009/12/06 (GMT-5)
Since I have not heard from you, I am afraid we have been disconnected. I am going to close this chat. If you need further assistance, please do not hesitate to log in again. Thank you for using our service!
Librarian At QP Backup:
20:52:52 2009/12/06 (GMT-5)
Librarian ended chat session.
Librarian At QP Backup:
20:52:54 2009/12/06 (GMT-5)
Note: Set Resolution: Answered
This post submitted by Jessica O' Brien
Thursday, December 3, 2009
Can you tell I like this?
Here's a chat with me and the NC LIVE staff. During a call, I decided to ask the NC LIVE folks for help. I went to the NC LIVE homepage, popped the libraryh3lp widget out and chatted with NC LIVE staffperson Leslie while helping the patron.
3:33 me hey folks, this is Phil with a real question
3:33 me do you have time?
3:33 NC LIVE Librarians Hello
3:34 NC LIVE Librarians Sure - what is up?
3:34 me A patron is getting stuck in the redirect to refusa, "hmm for me it just gets stuck on http://nclive.org/infousa_redir.phtml?accountID=0107130750"
3:34 me the quote is from him, the links work for me
3:34 me any ideas?
3:34 NC LIVE Librarians That is a special page - for 2 libraries in the state that purchased additional products from RefUSA
3:35 NC LIVE Librarians They actually have to click "here" to get to the resource
3:35 NC LIVE Librarians Have they done that?
3:35 me ahhh, by here you mean? the word here
3:35 me or the link?
3:35 NC LIVE Librarians The word here is hyperlinked
3:36 me checking with the patron (Looooove this!)
3:36 NC LIVE Librarians And they have to click it - it won't forward them on automatically
3:36 NC LIVE Librarians I can talk to Scott about improving the messaging
3:36 me (waiting on patron to respond)
3:36 me is this Jill?
3:36 NC LIVE Librarians No, Leslie.
3:37 me Hi Leslie and thanks (still waiting on patron. not unusual)
3:37 NC LIVE Librarians What is my display name - perhaps I should check....
3:37 me "NC LIVE Librarians"
3:37 NC LIVE Librarians Ah, I'll change it - I think I assumed everyone saw nclive.leslie...
3:39 me anonymous: Yes but then that page does not work
NC Librarian: can you tell me what URL is at the top of the screen when it doesn't work?
anonymous: nothing is clickable. what do you see on the page when it automatically redirects you?
anonymous: http://www.referenceusa.com/
/>NC Librarian: the URL is http://proxy.nclive.org:2059/
/>NC Librarian: did you enter through a university library ?
anonymous: No
NC Librarian: did you start at nclive.org?
anonymous: yes
3:40 NC LIVE Librarians Okay, I think the issue is that the connection is broken.
3:40 NC LIVE Librarians This was something I thought was fixed. What library are you trying to access through?
3:40 me went in through hickory public
3:41 NC LIVE Librarians Okay. I'll have to contact RefUSA. Do you have an email address I can contact you with later?
3:41 me I'm going to have him try it with the password of the day
3:41 me the link works for me
3:42 me I'll ask for the email
3:43 NC LIVE Librarians Okay - also I had the same problem as a remote user to Hickory's account
3:43 NC LIVE Librarians Password of the day will work for them - if they select a different location...
3:43 NC LIVE Librarians Hickory's account is broken
3:44 me ahh good to know
3:44 me I'm waiting on him to respond but I think it will work
3:44 me I told them to use state library with POTD
3:45 me That works
NC Librarian: great!
NC Librarian: The nclive staff will fix the hickory link
NC Librarian: they have confirmed that it is broken
NC Librarian: anything else?
3:45 me (this is so awesome!)
3:45 me anonymous: That is all. Thank you very much.
NC Librarian: thanks for using NCknows
NC Librarian: bye for now!
3:45 me Thanks Leslie!
3:46 me Say hi to everyone over there
3:46 NC LIVE Librarians Your welcome
3:33 me hey folks, this is Phil with a real question
3:33 me do you have time?
3:33 NC LIVE Librarians Hello
3:34 NC LIVE Librarians Sure - what is up?
3:34 me A patron is getting stuck in the redirect to refusa, "hmm for me it just gets stuck on http://nclive.org/infousa_redir.phtml?accountID=0107130750"
3:34 me the quote is from him, the links work for me
3:34 me any ideas?
3:34 NC LIVE Librarians That is a special page - for 2 libraries in the state that purchased additional products from RefUSA
3:35 NC LIVE Librarians They actually have to click "here" to get to the resource
3:35 NC LIVE Librarians Have they done that?
3:35 me ahhh, by here you mean? the word here
3:35 me or the link?
3:35 NC LIVE Librarians The word here is hyperlinked
3:36 me checking with the patron (Looooove this!)
3:36 NC LIVE Librarians And they have to click it - it won't forward them on automatically
3:36 NC LIVE Librarians I can talk to Scott about improving the messaging
3:36 me (waiting on patron to respond)
3:36 me is this Jill?
3:36 NC LIVE Librarians No, Leslie.
3:37 me Hi Leslie and thanks (still waiting on patron. not unusual)
3:37 NC LIVE Librarians What is my display name - perhaps I should check....
3:37 me "NC LIVE Librarians"
3:37 NC LIVE Librarians Ah, I'll change it - I think I assumed everyone saw nclive.leslie...
3:39 me anonymous: Yes but then that page does not work
NC Librarian: can you tell me what URL is at the top of the screen when it doesn't work?
anonymous: nothing is clickable. what do you see on the page when it automatically redirects you?
anonymous: http://www.referenceusa.com/
/>NC Librarian: the URL is http://proxy.nclive.org:2059/
/>NC Librarian: did you enter through a university library ?
anonymous: No
NC Librarian: did you start at nclive.org?
anonymous: yes
3:40 NC LIVE Librarians Okay, I think the issue is that the connection is broken.
3:40 NC LIVE Librarians This was something I thought was fixed. What library are you trying to access through?
3:40 me went in through hickory public
3:41 NC LIVE Librarians Okay. I'll have to contact RefUSA. Do you have an email address I can contact you with later?
3:41 me I'm going to have him try it with the password of the day
3:41 me the link works for me
3:42 me I'll ask for the email
3:43 NC LIVE Librarians Okay - also I had the same problem as a remote user to Hickory's account
3:43 NC LIVE Librarians Password of the day will work for them - if they select a different location...
3:43 NC LIVE Librarians Hickory's account is broken
3:44 me ahh good to know
3:44 me I'm waiting on him to respond but I think it will work
3:44 me I told them to use state library with POTD
3:45 me That works
NC Librarian: great!
NC Librarian: The nclive staff will fix the hickory link
NC Librarian: they have confirmed that it is broken
NC Librarian: anything else?
3:45 me (this is so awesome!)
3:45 me anonymous: That is all. Thank you very much.
NC Librarian: thanks for using NCknows
NC Librarian: bye for now!
3:45 me Thanks Leslie!
3:46 me Say hi to everyone over there
3:46 NC LIVE Librarians Your welcome
NC LIVE goes live with Libraryh3lp!
That was quick! NC LIVE has decided to test out libraryh3lp on their welcome page (past the password page). They've added a small chat widget (see above). They are currently staffing this themselves since it is just a pilot. Exciting!
Subscribe to:
Posts (Atom)