Questionpoint has finally allowed our queues to properly back each other up. As you recall, in the past, it took 40 seconds for patrons from academic queues to show up to public librarians and vice versa. As of last week, that has been changed. Now public and academic patrons appear to all NC libraries instantly. It still takes backup librarians 40 seconds to see NC calls. This gives us a head start in claiming our own patrons.
This is part of a new version of Questionpoint which will also affect us in other ways that I will be sharing soon.
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