NC LIVE password of the day FIXED

Some of you may have noticed that the NC LIVE password of the day was not always working. The problem was reported to NC LIVE and fixed within hours. Thanks to all of the great folks at NC LIVE!

No more acad/pub split!

Questionpoint has finally allowed our queues to properly back each other up. As you recall, in the past, it took 40 seconds for patrons from academic queues to show up to public librarians and vice versa. As of last week, that has been changed. Now public and academic patrons appear to all NC libraries instantly. It still takes backup librarians 40 seconds to see NC calls. This gives us a head start in claiming our own patrons.

This is part of a new version of Questionpoint which will also affect us in other ways that I will be sharing soon.

Wake Tech goes live

Wake Tech has gone live this week with Libraryh3lp!

NCknows on TV!

Jill Robinson Morris from NC LIVE gave NCknows some media attention today. Check it out: http://www.mycarolinatoday.com/2010/08/nc-live-homework-help/

Mount Olive College goes live with Libraryh3lp!

Mount Olive College is now offering the Libraryh3lp widget on their library's homepage. Thanks to Heather, Susan and the rest of the great librarians there for making it happen. (note: if you see the link to NCknows, that means that no one is currently online to monitor Libraryh3lp).

Two new trainings

There will be two trainings in early August.

Monday August 9 10-3 at Vance Granville CC.

Thursday August 12, 9:30- 2:30 at Chapel Hill Public Library.

If you are interested, email me (phil at philblank dot net) as soon as possible and let me know how many from your library are interested.

Browser check

Summer may be a good time to get the attention of your IT folks so they can finally get around to updating your browsers. Questionpoint recommends using Internet Explorer 6.0 or higher but since the new NC LIVE site is ideal with something newer than IE 7, why not just upgrade to the highest versions available now? The following is from NC LIVE's current guidelines for browsers:

Any computer accessing the NC LIVE website (going live in early July) via Internet Explorer 7.0 or older will experience formatting issues. In addition, some of our vendors no longer support IE 6.0 or older for their products. For your convenience, here is a link to the top browsers for download:

http://www.microsoft.com/windows/internet-explorer/default.aspx
http://www.mozilla.com/en-US/firefox/personal.html
http://www.apple.com/safari/

Questionpoint's Chat Setup PDF with info on browsers.